Enabling payments and customer reviews for digital products

Enabling additional payment options and customer reviews for your digital products can help reduce friction at checkout, build trust with potential buyers, and improve conversion over time.

With beehiiv, you can offer both Google Pay and Apple Pay to streamline payments and turn on customer reviews so buyers can share feedback after purchasing a product. Reviews appear directly on your product pages and can be managed from your Products dashboard.

In this article, you’ll learn how to enable Apple Pay and customer reviews for digital products, how review requests work, and where to manage submitted reviews. If you’re new to selling digital products on beehiiv, you may want to first review the guides on creating digital products, adding them to your site, and managing digital product orders.

1. Log in to your account and go to Monetize > Products. 
   
   
   
2. From the Products panel on the left, click Settings.  
   
   
   

3. Under Payment methods, toggle on Enable Apple Pay. 
   
   Changes are automatically saved. Once enabled, eligible buyers will see Apple Pay as a payment option during checkout on their device.
   
   
   

4. Under Reviews, choose how you’d like to handle incoming reviews. All changes are saved automatically.

• Auto-accept reviews: Automatically approves and displays all submitted reviews on your product page.

If you don’t enable auto-accept, select Send review request emails, then configure the following options:

• Timing of review request:
  Choose when review request emails are sent — Immediately after purchase, 24 hours after order is redeemed, or 48 hours after order is redeemed.
• Default sort order:
  Choose how reviews appear on your product page — Highest rating first, Lowest rating first, Oldest first, or Latest first.
  
  
  

Once customers begin submitting reviews, you can manage them from the Reviews section in your Products dashboard.

Each review includes:

• Product name
• Subscriber
• Rating
• Comment
• Review status

You can filter reviews by product or rating, and switch between the All, Pending, Accepted, and Rejected tabs.

Click the 3 dots menu for any review to select from View Details, View on website, Reject, or Delete. 

You can customize how customer reviews appear on your product pages directly in the Website Builder.

From the Website Builder, navigate to your Product page, then click on the Product Reviews block to view and update its available styling options in the right panel.

Within the Product Reviews block, you can:

• Choose whether to display ratings, rating bars, and written reviews.
• Hide specific review elements if you’d prefer a simpler layout.
  
  
  

You can also highlight your product rating near the price. To do this, insert the Rating block above your price on the canvas.

Who can leave a review for a digital product?
Only customers who have purchased the digital product can submit a review.
Can I moderate reviews before they appear on my product page?
Yes. If you don’t enable Auto-accept reviews, submitted reviews will remain pending until you review and approve or reject them.
Can I change how reviews are sorted on my product page?
Yes. You can choose the default sort order for reviews, including highest rating, lowest rating, newest, or oldest when setting up your Reviews page in the Website Builder.
Where can I view and manage submitted reviews?
All reviews can be managed from the Reviews section of your Products dashboard, where you can filter, accept, reject, or delete reviews.
Will enabling reviews affect existing product pages?
No. Reviews will only appear once they’re submitted and accepted. You can also control how and where reviews are displayed using the Product reviews and Ratings blocks in the website builder.